We stand behind the quality of our products. If within 30 days of delivery, you are unsatisfied with the item, we will gladly offer a refund, however, you are responsible for any shipping cost of sending the item. Please contact us at support@OutdoorSpark.com for the shipping address.
You are responsible for returning the item within a reasonable time frame, and in excellent condition. Please choose the most appropriate carrier, and be sure to take clear pictures of the item before you send it, in case damages occur during shipping.
Once we receive the return, you'll then receive an email confirming the refund details. You can expect returned funds to arrive in your bank account within 5-7 business days. If the product is software, software must be destroyed with proof. Contact us at support@OutdoorSpark.com if you have any questions on this process.